Apr 22, 2021 - Speakers: Kat Eddy, Campbell River Literacy Association, Shaun Koopman, Strathcona Regional District/CRESST 

Did you know that over 40% of British Columbians struggle with basic literacy? What can ESS responders watch for when accessing needs? This webinar explored the challenges faced by low literacy adults as they engage with community services, and provided ESS responders with strategies to make their interactions more effective. We reviewed tips for sharing information, ensuring information is understood, and highlighted a few small changes you can make in your communication which can enrich the interactions you have with lower literacy adults and in your own daily life. The presenters provided sample draft visual guides during the presentation. Please contact the presenters for details or editable versions.